www.tdgold.co.uk

Your right to cancel

We trade in accordance with English Law and Regulations including the Consumer Protection (Distance Selling) Regulations 2000. These Regulations give all our European customers the right to cancel their order within 7 working days of having received it, subject to the following:

1. To qualify for a refund the Distance Selling Regulations advise that you must let us know of your wish to cancel within 7 working days of receiving the product.
2. You do not have to specify a reason for your cancellation but you must advise us in writing by emailing customercare@tdgold.co.uk giving your name, address, order number and details of the product you wish to return.
3. Under the Distance Selling Regulations if you exercise your right to cancel an order it is your duty to take care of the product(s) whilst in your possession and to restore them to us in a condition fit for sale.
4. If you’d like to exercise your right to cancel you must return the product(s) to us within 21 days of having advised us of your intention to cancel your order.
5. The cost and risk of returning the product to us is your responsibility. We can only refund items we receive. With this in mind you may consider it suitable to use a service which will provide insurance against loss and gives you proof of delivery.

This 7 Day Cooling Off Period only applies to customers within the EU.

Items unwanted after 7 day cooling off period.

If you have changed your mind about your purchase and 7 days have passed since you received it you do not qualify for a product refund.

You may be entitled to exchange it for another item of an equal value (or higher value if you pay the additional cost), provided that you let us know by writing to us at customercare@tdgold.co.uk within 30 days of having received the item, explaining why you’ve had a change of heart and no longer want the item. You must have taken care of the item whilst in your possession, it must be returned in an unused, saleable condition, and the above points will apply.

Items that have been worn, tried on or opened

Unfortunately due to the nature of some of our products mainly earrings, body jewellery and similar once an item has been removed from its packaging it cannot be refunded or exchanged. See above conditions

Refunds, agreed item exchanges or replacement of “under guarantee items” are usually processed within 7 working days of us having received the returned item(s). Occasionally exchange and replacement items may take a little longer due to obtaining a replacement, on your behalf, from the manufacturer. Any extra services applied to the item(s) such as ring resizing, alterations & the like will not be eligible for refunds exchanges or credits in all circumstances

2) pre-owned & antique goods

Refunds, agreed item exchanges and replacement items are usually processed within 7 working days of having received the returned item(s) due to the nature of pre-owned & antique jewellery it is unlikely that we will be able replace the item(s) with the same item. In this case a credit note or refund will be offered if the above listed conditions are met.Any extra services applied to the item(s) such as ring resizing, alterations & the like will not be eligible for refunds exchanges or credits in all circumstances

3) Commission made/bespoke/made to order items.

All made to order item(s) & goods require a deposit of 25% of total price quoted. If you cancel your order within 7 working days your deposit will be refunded in full (exceptions apply, see below) Orders cancelled after 7 working days will not receceive any form of credit, refund exchange value.

1. All quotes are estimates, allow an extra 10% either way on quoted prices to for fluctuations in metal & mineral costs.
2. Once work has commenced on your order no refunds, exchanges or similar will be made.
3. Once work has commenced, alterations to your original designs will carry an additional charge of £25.00 per change plus any additional costs involved.
4. We reserve the right to use & make any of the designs we create unless explicitly requested by our clients to keep the design exclusive.

Any refund will be made to the payment card you used to process your order. If you made payment by any other means your refund will be by cheque. All refunds will be made in UK Pounds (sometimes known as GBP or Sterling).

We only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998). There are two reasons for collecting information about you:

1. To process and deliver your order.

2. To aim to provide you with the best customer service possible

We only collect personal information essential to process your order, and to contact you (for example if a product is out of stock), nothing more. The information we collect includes your name, your address, your telephone numbers and your email address. If you select to have your order delivered to a third party, such as a relative or friend, we will have their name and address too.

Your personal details are safe with us, we do not divulge or sell your information to anyone. Your information is held in accordance with the Data Protection Act.

Only our delivery service providers will see some of your information. To help ensure your order is received we disclose your name and address on your delivery label. That information will be used by Royal Mail or the Post Office, Parcel Force and other international postal services.

It is essential when placing an order with us that you include a valid email address, this will ensure that, if we need to, we can communicate with you swiftly and efficiently.